Refund Policy
Returns & Refunds
We want you to have a smooth shopping experience with HOMVORA. Please review our returns and refund information before requesting a return.
1. Our Return Policy
If you are not satisfied with your purchase, you may be eligible to request a return in accordance with the conditions outlined on this page.
Items must meet the applicable return requirements before a refund or exchange can be approved.
2. Return Requests
Please contact our support team as soon as possible if you would like to request a return.
When contacting us, please provide your order number, product details and the reason for your return.
Before Sending Anything Back
Please contact us first and wait for return instructions. Do not send an item back without receiving confirmation from our support team.
3. Return Conditions
To be eligible for a return, products should generally be returned in an appropriate condition, including:
- The item should be unused or in an acceptable condition for return.
- The product should be returned with its original packaging where applicable.
- Proof of purchase or order information may be required.
- The return must meet any applicable return deadline.
4. Items That May Not Be Eligible
Certain products or situations may not qualify for a return or refund where permitted by applicable law.
This may include products that have been used, damaged after delivery, altered, or returned without the required information or authorization.
5. Damaged or Incorrect Items
If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible.
Please include your order number and clear details of the issue so that our support team can review the situation and provide the appropriate next steps.
6. Refund Process
Once your return has been received and reviewed, we will notify you whether the return has been approved.
If approved, the refund will be processed using the applicable payment method or process available for your order.
7. Refund Timing
Refund processing times can vary depending on the payment provider, bank and payment method used for the original purchase.
After a refund is issued by us, additional processing time may be required before the funds appear in your account.
8. Shipping Costs
Original shipping charges and return shipping costs may be treated differently depending on the reason for the return and applicable circumstances.
Our support team will provide the relevant instructions when your return request is reviewed.
9. Exchanges
Exchanges may be available for certain products depending on availability and the circumstances of the request.
Please contact our support team before returning an item if you would like to request an exchange.
10. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
Cancellation may not be possible once an order has been processed or dispatched.
11. Contact Us
For return, refund or exchange requests, please contact our support team with your order information.
Email: B50176790@gmail.com
Important Notice
This policy should be reviewed and adapted to the specific products, countries of sale and consumer protection laws applicable to your business. Where local law provides customers with mandatory rights, those rights will apply.
Need Help With a Return?
Contact our support team with your order number and we will guide you through the next steps.
B50176790@gmail.com